1.Introduction
This Privacy Policy explains how SKY ONE TECHNICAL SERVICES LIMITED, which trades as SkyOneTech, collects, uses, discloses, and safeguards personal information when you visit the website at www.skyonetech.mom or engage with our services. The website and the services described on it are developed and operated by the developer SkyOneTech, and this policy covers the practices of that developer and of the company behind it.
We respect your privacy, and we are committed to protecting the personal information that you share with us. This policy applies to visitors, prospective clients, clients, suppliers, and anyone who interacts with our website, our team, or our services. It describes the types of information we collect, the reasons we collect it, the choices you have, and how you can contact us with questions.
Please read this document carefully before you use the website or provide us with any personal information. If you do not agree with any part of this policy, please do not use our website and do not provide personal information to us. Where this policy uses the words we, our, or us, they refer to SKY ONE TECHNICAL SERVICES LIMITED and the developer SkyOneTech acting together.
2.Information We Collect
We collect two broad categories of personal information. The first category is information that you provide to us directly. This includes your name, email address, telephone number, company name, job title, and any details that you include in messages, proposals, enquiries, or service requests. If you become a client, we may also collect billing details, project records, technical contact information, and correspondence related to the services we deliver.
The second category is information collected automatically when you use our website. This includes device type, browser type, operating system, pages visited, time spent on the site, referring pages, and internet protocol addresses. We collect this information through standard server logs and analytics tools so that we can understand how the website is used and keep it secure.
We collect only the information that is reasonably needed to operate our business and to serve our clients. We do not collect sensitive categories of data unless you provide them to us voluntarily in the course of a project, and we do not ask for more information than we need for the purpose at hand.
3.How We Collect Information
We collect information in a small number of transparent ways. You provide information directly when you fill in the contact form on our website, send us an email, telephone our office, or correspond with our team about a potential project. We collect information automatically when your browser requests pages from our website, through standard server logs, analytics tools, and similar technologies that operate at the edge of the web.
When you engage us as a client, we collect additional information during onboarding, project discovery workshops, and ongoing service delivery. This may include technical details about your systems, configuration notes, and access records that are necessary to deliver the contracted work. We may also collect information from publicly available sources, such as business directories, when we are assessing a potential engagement.
We do not purchase personal data from third party brokers, and we do not collect information by any method that is not described in this policy. Every collection point on our website states clearly what information we are asking for and why we need it.
4.Use of Personal Information
We use personal information for clearly defined and limited purposes. We use your information to respond to enquiries, prepare proposals and estimates, deliver contracted services, manage client accounts, issue invoices, and provide technical support. We also use information to maintain and improve our website, to analyse how visitors use our content, and to protect the security and integrity of our systems.
Where we have a legitimate interest, we may send professional updates about our services, industry events, or technical content that is relevant to your business. Every such message includes a simple way to opt out, and we will respect your preference promptly once you have expressed it.
We do not sell your personal information to any third party. We do not use your information for marketing that is unrelated to our own services, and we do not combine your data with advertising profiles from other companies. The information we hold is used for the business of SkyOneTech and nothing else.
5.Legal Bases for Processing
We process personal information only where we have a recognised legal basis to do so. Where you provide information voluntarily, such as subscribing to updates or agreeing to specific handling of your data, we process it with your consent. You may withdraw that consent at any time, and withdrawal does not affect the lawfulness of processing that happened before you withdrew it.
We process information to perform a contract with you, including delivering services, issuing invoices, providing support, and maintaining records of the work we perform. We also process information for legitimate interests, which include securing our systems, preventing fraud, managing our business, and improving our website.
Finally, we process information where we are required to comply with a legal obligation, such as tax records or regulatory reporting. You may object to processing that is based on legitimate interests by contacting us, and we will consider your objection in line with applicable law.
6.Cookies and Similar Technologies
Our website uses cookies and small data files that help the site work and help us understand how it is used. Essential cookies are required for basic functions such as secure browsing and remembering your preferences during a visit. Analytics cookies help us measure traffic, popular pages, and visitor behaviour so that we can improve the content and performance of the website.
We do not use advertising cookies, and we do not allow third party advertising networks to build a profile of you through our website. Because our use of analytics is limited and non-invasive, we do not seek consent for these cookies, but you can block them in your browser at any time.
You can control cookies through your browser settings, and you can delete cookies that have already been stored. If you disable essential cookies, some parts of the website may not work correctly, and we cannot be responsible for the reduced functionality that results.
7.Sharing and Disclosure
We do not sell, rent, or trade personal information to anyone. We share personal information only in limited and carefully controlled circumstances. We may share information with service providers who help us operate our business, including web hosting providers, email providers, payment processors, and accounting tools. These providers receive only the information needed to perform their function, and they are bound by contracts that restrict how they may use or disclose your data.
We may disclose information when required by law, regulation, or a valid court order. We may also disclose information where we believe in good faith that disclosure is necessary to protect our rights, to protect the safety of our users, or to enforce our agreements.
We may share information with professional advisers such as lawyers, accountants, and insurers, subject to strict confidentiality obligations. In every case of sharing, we apply the principle of least privilege, meaning that the recipient gets only the minimum information required for the task.
8.International Data Transfers
Our company is registered in Hong Kong, and we may store and process personal information in Hong Kong and in other jurisdictions where our service providers operate. When we transfer personal information across borders, we take reasonable steps to ensure that it receives a comparable level of protection to the standards described in this policy.
This includes relying on appropriate contractual safeguards, selecting providers with strong security practices, and limiting transfers to the jurisdictions necessary to deliver our services. We review our providers on a regular basis and we will not use a provider that cannot meet our standards.
By using our website and services, you acknowledge that your information may be transferred to and processed in jurisdictions where data protection laws differ from the laws of your own country. We will always apply protections that are at least equivalent to the standards described in this policy, regardless of where your information is processed.
9.Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, and for no longer than the law requires. Enquiry and correspondence records are retained for a reasonable period so that we can respond to follow up questions and refer back to prior conversations.
Client records, including contracts, invoices, project documentation, and service logs, are retained for the period required by law and good business practice, which may extend for several years after a project concludes. This is necessary so that we can honour warranties, answer questions, and comply with tax and accounting rules.
Server log and analytics data is retained for a shorter period and is aggregated or anonymised where possible. When information is no longer needed, we delete it securely or transform it so that it can no longer identify you. We review our retention periods on a regular basis and we document the decisions we make.
10.Data Security
We apply appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure. Our controls include restricted access to systems, encrypted connections in transit, secure storage, regular security reviews, and training for our staff on responsible data handling.
We also maintain backup and recovery procedures, and we test our controls on a regular basis. Access to personal information is granted only to those members of our team who need it to perform their duties, and access is reviewed periodically.
While we work hard to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data security incident that affects your information, we will notify you and the relevant authorities as required by applicable law, and we will take prompt steps to investigate and mitigate the impact.
11.Privacy for Children
Our website and services are directed at businesses, professionals, and other organisations. We do not knowingly collect personal information from children, and our services are not designed for use by children. If you are under the age of eighteen, please do not provide personal information through our website or contact our team.
If we learn that we have collected personal information from a child without the involvement of a parent or guardian, we will take steps to delete that information as quickly as possible.
If you believe that a child has provided us with personal information, please contact us using the details at the end of this policy. We will investigate your report and remove the information where appropriate, and we will confirm the action we have taken with you directly.
12.Your Rights and Choices
Depending on the jurisdiction in which you are located, you may have rights over the personal information we hold about you. These may include the right to access the information we hold, the right to request correction of inaccurate data, the right to request deletion, the right to object to processing, the right to restrict processing, and the right to data portability.
You may also withdraw any consent you have given at any time, and we will stop processing your information on the basis of that consent as soon as we reasonably can.
To exercise any of these rights, please contact us with a clear description of your request. We will respond within a reasonable time and in line with applicable law. We may ask you to verify your identity before acting on a request, and we may decline requests that are manifestly unfounded, excessive, or that conflict with a legal obligation. You also have the right to lodge a complaint with the data protection authority in your jurisdiction.
13.Third-Party Services
Our website may contain links to third party websites and services, including business directories, professional networks, partner sites, and industry resources. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, security, or data handling practices.
When you leave our website by following such a link, you become subject to the privacy policy and terms of the third party service. We encourage you to review their policies before you provide them with any personal information.
References on our website to clients, technologies, standards, or tools do not imply that those third parties are responsible for our privacy practices or that they have endorsed our services. We select the links we include with care, but we cannot vouch for every destination that we do not control.
14.Do Not Track Signals
Some browsers offer a do not track setting that signals your preference about tracking across websites. Our website does not respond to browser do not track signals at this time, because there is currently no single recognised technical standard for responding to such signals, and different browsers send them in different ways.
Where a standard is adopted that we are able to comply with, we will update this policy accordingly and implement the appropriate behaviour on the website.
In the meantime, we do not track you across third party websites, and we do not build advertising profiles of your activity. If you prefer to limit cookies and similar technologies, you can adjust your browser settings at any time, as described in the cookies section of this policy.
15.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our technology, or legal requirements. When we make material changes, we will update the last updated date at the top of this page, and we may also notify you by email or through a notice on the website.
We encourage you to review this page periodically so that you are always aware of how we handle your information. Continued use of our website or services after changes take effect means that you accept the revised policy.
If you do not agree with the revised policy, you should stop using our website and services, and you should let us know if you would like us to delete information we hold about you. We will honour any lawful deletion request in line with the retention rules described earlier in this policy.
16.Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us. Our registered company is SKY ONE TECHNICAL SERVICES LIMITED. Our registered address is Rm A 16/F GOT.DFN DRAGON INDL CTR BLK 2, 162-170 TAI LIN PAI RD, Kwai Chung, Hong Kong.
You can reach our team by email at service@skyonetech.mom or by telephone at +16013870871. When you contact us, please describe your question or request clearly so that we can respond accurately.
We aim to acknowledge your enquiry within two business days, and we will work to resolve your concern as quickly as possible. We may ask you to verify your identity before we act on requests that involve your personal information, and we will keep the correspondence about your request confidential.